Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":10656,"date":"2011-11-29T09:51:59","date_gmt":"2011-11-29T08:51:59","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=10656"},"modified":"2011-11-29T09:51:59","modified_gmt":"2011-11-29T08:51:59","slug":"lagre-betyg-for-detaljhandeln","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=10656","title":{"rendered":"L\u00e4gre betyg f\u00f6r detaljhandeln"},"content":{"rendered":"

Svenskt Kvalitetsindex (SKI) har unders\u00f6kt<\/a> (pdf) hur n\u00f6jda kunderna \u00e4r med olika f\u00f6retag i detaljhandeln. Det visar sig att vi \u00e4r mindre n\u00f6jda, och nedg\u00e5ngen \u00e4r signifikant, enligt SKI. St\u00f6rst \u00e4r nedg\u00e5ngen f\u00f6r Systembolaget och Apoteksbolagen.<\/p>\n

Genom intervjuer skapar SKI sitt s\u00e5 kallade kundn\u00f6jdhetsindex, mellan 0 och 100. V\u00e4rden \u00f6ver 60 \u00e4r bra, \u00f6ver 70 mycket bra och \u00f6ver 80 extremt bra.<\/p>\n

De \u201domreglerade\u201d apoteken har inte blivit den succ\u00e9 som G\u00f6ran H\u00e4gglund (KD) utlovade. Efter att ha legat runt 75 i betyg under 2009 och 2010 minskar betyget med 3 enheter. Kronans Droghandel och Apoteket Hj\u00e4rtat minskar mest med 4,7 respektive 4,3 enheter. Apoteket AB och gruppen \u201dAnnat Apotek\u201d best\u00e5ende av mindre akt\u00f6rer f\u00e5r h\u00f6gst kundn\u00f6jdhetsbetyg.<\/p>\n

-Apoteken har sv\u00e5rt att leva upp till kundernas h\u00f6ga f\u00f6rv\u00e4ntningar, s\u00e4ger Johan Parmler, vd f\u00f6r SKI, till SvD som ocks\u00e5 uppm\u00e4rksammar<\/a> unders\u00f6kningen.<\/p>\n

Systembolaget som under de senaste sju \u00e5ren haft en positiv trend i sina n\u00f6jdhetstal tappar i \u00e5r kraftigt. Man tappar i \u00e5r n\u00e4rmare 5 enheter och f\u00e5r ett betyg under 70 vilket senast h\u00e4nde 2006.<\/p>\n

Inom dagligvaruhandeln har gapet mellan de olika kedjorna \u00e5terigen \u00f6kat. Det beror s\u00e4rskilt p\u00e5 att Lidl tappar n\u00e4rmare 7 enheter vilket g\u00f6r att uppg\u00e5ngen fr\u00e5n 2007 n\u00e4stan \u00e4r helt utraderad. F\u00f6r \u00f6vriga kedjor (Axfood och COOP) som \u00f6kade under 2010 s\u00e5 ser vi att man backar och \u00e4r tillbaka p\u00e5 2009 \u00e5rs niv\u00e5er. ICA \u00e4r fortsatt i topp bland storkedjorna, men det \u00e4r City Gross som f\u00f6r h\u00f6gst kundn\u00f6jdhet bland de enskilda butikerna.<\/p>\n

Andra bloggar om: Kundn\u00f6jdhet<\/a>, Svenskt Kvalitetsindex<\/a>, SKI<\/a>, Detaljhandel<\/a>, Apotek<\/a>, Dagligvaruhandel<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Svenskt Kvalitetsindex (SKI) har unders\u00f6kt (pdf) hur n\u00f6jda kunderna \u00e4r med olika f\u00f6retag i detaljhandeln. Det visar sig att vi \u00e4r mindre n\u00f6jda, och nedg\u00e5ngen \u00e4r signifikant, enligt SKI. St\u00f6rst \u00e4r nedg\u00e5ngen f\u00f6r Systembolaget och Apoteksbolagen. Genom intervjuer skapar SKI sitt s\u00e5 kallade kundn\u00f6jdhetsindex, mellan 0 och 100. V\u00e4rden \u00f6ver 60 \u00e4r bra, \u00f6ver 70 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[42,9],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/10656"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10656"}],"version-history":[{"count":3,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/10656\/revisions"}],"predecessor-version":[{"id":10659,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/10656\/revisions\/10659"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10656"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}