Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":11809,"date":"2013-10-07T09:34:23","date_gmt":"2013-10-07T07:34:23","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=11809"},"modified":"2013-10-07T09:34:23","modified_gmt":"2013-10-07T07:34:23","slug":"fortroendet-for-bankerna-rasar","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=11809","title":{"rendered":"F\u00f6rtroendet f\u00f6r bankerna rasar"},"content":{"rendered":"

De f\u00e5r v\u00e4l skylla sig sj\u00e4lva, t\u00e4nker jag n\u00e4r jag l\u00e4ser Svenskt kvalitetsindex (SKI) unders\u00f6kning<\/a> av kundernas f\u00f6rtroende f\u00f6r bankerna. Endast 3 av 10 bankkunder k\u00e4nner ett h\u00f6gt f\u00f6rtroende f\u00f6r branschen.<\/p>\n

Det \u00e4r framf\u00f6r allt minskad service som ger tappet i f\u00f6rtroende, enligt SKI. Exempel p\u00e5 detta \u00e4r minskningen av kontanthantering, \u00f6kat beroende av tekniska tj\u00e4nster och nedst\u00e4ngningar av fysiska kontor.<\/p>\n

Samtidigt g\u00f6r bankerna storvinster. F\u00f6rsta halv\u00e5ret i \u00e5r uppgick de fyra storbankernas resultat till sammanlagt \u00f6ver 40 miljarder kronor.<\/p>\n

– Kunderna tycker inte att de f\u00e5r valuta f\u00f6r pengarna. Det handlar nog mer om vinsterna och bankernas varum\u00e4rken \u00e4n om niv\u00e5n p\u00e5 r\u00e4ntorna, s\u00e4ger David Sj\u00f6berg, analytiker p\u00e5 SKI, till SvD<\/a>.<\/p>\n

Storbankerna tappar. L\u00e4gst f\u00f6rtroende har kunderna f\u00f6r Nordea, t\u00e4tt f\u00f6ljd av Swedbank. Kunder hos nischbanker, som ICA banken och Skandiabanken \u00e4r i regel mer n\u00f6jda. F\u00f6retagskunder \u00e4r missn\u00f6jda med bankernas tj\u00e4nsteutbud och anser att bankerna inte f\u00f6rst\u00e5r andra branscher.<\/p>\n

Sj\u00e4lv \u00e4r jag mest uppr\u00f6rd \u00f6ver att bankerna tvingar p\u00e5 oss tj\u00e4nster som vi inte vill ha, och tar bra betalt f\u00f6r dem. Det g\u00e5r exempelvis inte l\u00e4ngre att ha ett rent uttagskort. I st\u00e4llet tvingas vi ha betalkort, och f\u00e5r betala f\u00f6r det. Att bankerna dessutom tar betalt f\u00f6r varje kortk\u00f6p, n\u00e5got som resulterar i h\u00f6gre priser, g\u00f6r inte saken b\u00e4ttre.<\/p>\n

Unders\u00f6kningen uppm\u00e4rksammas<\/a> \u00e4ven av DN.<\/p>\n

Andra bloggar om: Banker<\/a>, F\u00f6rtroende<\/a>, Kundn\u00f6jdhet<\/a>, Svenskt kvalitetsindex<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"