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$\"telemarketing\"$ <\/a>Konsumentverket (KoV) har l\u00e5tit genomf\u00f6ra en unders\u00f6kning om konsumenters inst\u00e4llning till telefonf\u00f6rs\u00e4ljare. Drygt tusen personer har svarat p\u00e5 fr\u00e5gorna. Resultaten sammanfattas i ett pressmeddelande<\/a> rubricerat \u201d Massivt missn\u00f6je med telefonf\u00f6rs\u00e4ljning\u201d.<\/p>\n

KoV sammanfattar resultaten:
\n\u2022\tEndast en procent av konsumenterna \u00e4r positiva till att bli kontaktade av telefonf\u00f6rs\u00e4ljare fr\u00e5n f\u00f6retag d\u00e4r de inte \u00e4r kund.
\n\u2022\tEn majoritet (58 procent) upplever att det \u00e4r l\u00e4tt att bli vilseledd eller lurad av telefonf\u00f6rs\u00e4ljare.
\n\u2022\tMer \u00e4n var tionde konsument (11 procent) upplever att de har tackat nej till ett erbjudande \u00f6ver telefon men \u00e4nd\u00e5 f\u00e5tt en leverans.<\/p>\n

Unders\u00f6kningen \u00e4r en uppf\u00f6ljning av en unders\u00f6kning tre \u00e5r tidigare, med liknande resultat. F\u00f6r att komma tillr\u00e4tta med m\u00e5nga av problemen har Konsumentverket tidigare f\u00f6reslagit fram att en skriftlig bekr\u00e4ftelse vid telefonf\u00f6rs\u00e4ljning. En utredare la fram samma f\u00f6rslag till regeringen i maj 2015. Nu anser Konsumentverket att det \u00e4r h\u00f6g tid f\u00f6r politikerna att ta problemen p\u00e5 allvar.<\/p>\n

Jag kan inte annat \u00e4n inst\u00e4mma med Konsumentverkets f\u00f6rslag. En skriftlig bekr\u00e4ftelse skulle l\u00f6sa flera problem. Det \u00e4r obegripligt att lagstiftarna inte tagit tag i detta.<\/p>\n

Uppdatering<\/em>: Tidigare har KO st\u00e4mt teleoperat\u00f6ren Fastcom f\u00f6r att f\u00e5 ett f\u00f6rbud mot operat\u00f6rens kritiserade marknadsf\u00f6ring. Patent- och marknadsdomstolen gav KO r\u00e4tt och utf\u00e4rdade ett f\u00f6rbud. Nu g\u00e5r KO vidare och st\u00e4mmer \u00e4ven Fastcoms callcenterbolag, Telework, f\u00f6r medverkan. Det ber\u00e4ttar KoV i ett pressmeddelande<\/a>.<\/p>\n

Andra bloggar om: Telefonf\u00f6rs\u00e4ljning<\/a>, Telemarketing<\/a>, Konsumentverket<\/a>, Konsumentlagstiftning<\/a>, Konsumentpolitik<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"