Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":12419,"date":"2017-10-18T09:33:40","date_gmt":"2017-10-18T07:33:40","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=12419"},"modified":"2017-10-18T09:33:40","modified_gmt":"2017-10-18T07:33:40","slug":"mobiloperatorer-stor-skillnad-i-kundnojdhet","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=12419","title":{"rendered":"Mobiloperat\u00f6rer \u2013 stor skillnad i kundn\u00f6jdhet"},"content":{"rendered":"

$\"\"$ <\/a>De stora operat\u00f6rerna har fortsatt sv\u00e5rt att vinna privatkundernas fulla f\u00f6rtroende. Telia f\u00e5r d\u00e4remot b\u00e4st betyg bland f\u00f6retagskunder, \u00e4ven om skillnaden \u00e4r liten till de andra operat\u00f6rerna. Det visar \u00e5rets unders\u00f6kning<\/a> om mobiloperat\u00f6rernas kundn\u00f6jdhet som svenskt Kvalitetsindex genomf\u00f6rt.<\/p>\n

D\u00e4remot st\u00e5r e mindre varum\u00e4rkena, Halebop, Vimla och Comviq, i en klass f\u00f6r sig. D\u00e4r f\u00f6rknippar kunderna sin operat\u00f6r med ord som \u201dschysst\u201d, \u201denkelt\u201d, \u201dungdomligt\u201d och \u201dtrevligt\u201d.<\/p>\n

Mest anm\u00e4rkningsv\u00e4rt \u00e4r att operat\u00f6ren Tre placerar sig i botten n\u00e4r det g\u00e4ller n\u00f6jdheten f\u00f6r privatkunder, en bra bit under n\u00e4rmaste konkurrent. Tre hamnar ocks\u00e5 under gr\u00e4nsen f\u00f6r d\u00e4r kunderna \u00e4r missn\u00f6jda.<\/p>\n

SKI pekar ut klagom\u00e5lshanteringen som ett klart f\u00f6rb\u00e4ttringsomr\u00e5de f\u00f6r branschen. I flera \u00e5r har andelen klagande kunder varit relativt h\u00f6g, samtidigt som hanteringen av dessa varit bristf\u00e4llig. \u00c5rets resultat indikerar att s\u00e5 fortfarande \u00e4r fallet, skriver SKI.<\/p>\n

Andra bloggar om: Tre<\/a>, Comviq<\/a>, Vimla<\/a>, Halebop<\/a>, Tene2<\/a>, Telia<\/a>, Telenor<\/a>, Mobiloperat\u00f6rer<\/a>, Kundn\u00f6jdhet<\/a>, SKI<\/a>, Svenskt kvalitetsindex<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"