Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":1497,"date":"2008-10-10T08:36:44","date_gmt":"2008-10-10T06:36:44","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=1497"},"modified":"2008-10-10T08:36:44","modified_gmt":"2008-10-10T06:36:44","slug":"du-ska-kunna-reklamera-i-butiken","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=1497","title":{"rendered":"Du ska kunna reklamera i butiken"},"content":{"rendered":"

Nyligen l\u00e4ste jag en artikel<\/a> i GP som fick mig att h\u00f6ja p\u00e5 \u00f6gonbrynen. Den handlade om en man som k\u00f6pt en liten v\u00e4derstation p\u00e5 Lidl. Den funkade inte, s\u00e5 han gick tillbaka till butiken. De ville inte ta emot reklamationen utan h\u00e4nvisade honom till Lidls kundtj\u00e4nst. De h\u00e4nvisade honom vidare, och en ren cirkus med olika telefonsamtal inleddes.<\/p>\n

Det som f\u00f6rv\u00e5nade mig var att ett stort f\u00f6retag som Lidl inte hade koll p\u00e5 konsumentk\u00f6plagen. Den bygger p\u00e5 att konsumenten ska kommunicera med s\u00e4ljaren av varan, som GP skriver i en uppf\u00f6ljande artikel<\/a>.<\/p>\n

– Lidl f\u00f6rsv\u00e5rar f\u00f6r mig som kund att g\u00f6ra en reklamation. Jag ska kunna g\u00e5 till butiken och l\u00e4mna in en felaktig vara s\u00e5 f\u00e5r de skicka den d\u00e4rifr\u00e5n. Att h\u00e4nvisa konsumenter till n\u00e5gon som k\u00f6pt upp garantin och till och med att ringa utomlands \u00e4r inte i linje med konsumentk\u00f6plagens inneh\u00e5ll, s\u00e4ger Peter Gustavsson, jurist p\u00e5 Konsumentverket.<\/p>\n

Hur ska konsumenten g\u00f6ra i ett reklamations\u00e4rende n\u00e4r butiken v\u00e4grar att ta emot varan eller produkten?<\/p>\n

– Man ska s\u00e4ga att oavsett vilka garantier som finns p\u00e5 produkten s\u00e5 v\u00e4nder jag mig till dig som butik med st\u00f6d av lagen. Konsumentlagen \u00e4r tvingande r\u00e4tt i Sverige, svarar Peter Gustavsson p\u00e5 GP:s fr\u00e5ga.<\/p>\n

Det \u00e4r bara n\u00e4r butiken f\u00f6rsvinner som det kan bli besv\u00e4rligt. Tillh\u00f6r den en st\u00f6rre kedja ska det normalt inte vara n\u00e5got problem, det \u00e4r bara att v\u00e4nda sig till en annan butik i samma kedja. Annars kanske du f\u00e5r v\u00e4nda dig till tillverkaren, eller import\u00f6ren.<\/p>\n

Mer om reklamationer och konsumentk\u00f6plagen kan du l\u00e4sa p\u00e5 Konsumentverkets hemsida<\/a>.<\/p>\n

Andra bloggar om: Reklamationer<\/a>, Konsumentk\u00f6plagen<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Nyligen l\u00e4ste jag en artikel i GP som fick mig att h\u00f6ja p\u00e5 \u00f6gonbrynen. Den handlade om en man som k\u00f6pt en liten v\u00e4derstation p\u00e5 Lidl. Den funkade inte, s\u00e5 han gick tillbaka till butiken. De ville inte ta emot reklamationen utan h\u00e4nvisade honom till Lidls kundtj\u00e4nst. De h\u00e4nvisade honom vidare, och en ren cirkus […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[74],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1497"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1497"}],"version-history":[{"count":3,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1497\/revisions"}],"predecessor-version":[{"id":1500,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1497\/revisions\/1500"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1497"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}