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$\"\"$ <\/a> Tele- och internetbranschen \u00e4r usel p\u00e5 kundtj\u00e4nst. Till Konsumenternas tele- och internetbyr\u00e5, KTIB, kommer hundratals klagom\u00e5l per m\u00e5nad, skriver<\/a> GP.<\/p>\n

Det st\u00f6rsta problemet \u00e4r att man fastnar i kundtj\u00e4nsten, och inte f\u00e5r m\u00f6jlighet att prata med n\u00e5gon ansvarig person som skulle kunna l\u00f6sa problemet. Det n\u00e4st vanligaste problemet \u00e4r att den s\u00e5 kallade loggningen, d\u00e4r samtal och eventuella besked eller \u00f6verenskommelser registreras, inte fungerar.<\/p>\n

– Ibland skriver kundtj\u00e4nsten inte upp vad som sagts eller vad operat\u00f6ren och kunden kommit \u00f6verens om. Detta g\u00f6r att kunden f\u00e5r ber\u00e4tta vad som h\u00e4nt flera g\u00e5nger och det kan uppst\u00e5 fr\u00e5getecken kring vad operat\u00f6ren har lovat, s\u00e4ger Andreas Evestedt, informationsansvarig p\u00e5 KTIB till GP.<\/p>\n

Det h\u00e4r \u00e4r ingen nyhet. Nyligen hade DN en artikel<\/a> som handlade om l\u00e5ng v\u00e4ntan i telefonk\u00f6er hos kundtj\u00e4nsten i Com Hem. Det utl\u00f6ste vad tidningen betecknar som en l\u00e4sarstorm<\/a> med klagom\u00e5l p\u00e5 kundservicen hos ett antal bolag.<\/p>\n

Det \u00e4r konstigt att inget bolag har insett konkurrensf\u00f6rdelen med en fungerande kundservice. Se p\u00e5 biltillverkarna, Toyota skryter i reklamen med att de har bra service hos sina verkst\u00e4der!<\/p>\n

Andra bloggar om: Teleoperat\u00f6rer<\/a>, Internetoperat\u00f6rer<\/a>, Kundtj\u00e4nst<\/a>, Kundservice<\/a>, Service<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"