Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":1649,"date":"2008-10-23T08:33:56","date_gmt":"2008-10-23T06:33:56","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=1649"},"modified":"2009-10-29T08:29:00","modified_gmt":"2009-10-29T07:29:00","slug":"comhem-lovar-battre-kundtjanst","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=1649","title":{"rendered":"Com Hem lovar b\u00e4ttre kundtj\u00e4nst"},"content":{"rendered":"

Nyligen bloggade<\/a> jag om de m\u00e5nga klagom\u00e5len p\u00e5 f\u00f6retagens kundtj\u00e4nst i allm\u00e4nhet och Com Hems kundtj\u00e4nst i synnerhet. Nu l\u00e4ser jag<\/a> i Computer Sweden att Com Hem lovar bot och b\u00e4ttring.<\/p>\n

Kundsystemen har inte hunnit med n\u00e4r Com Hem g\u00e5tt fr\u00e5n att s\u00e4lja till fastighets\u00e4gare till att \u00e4ven s\u00e4lja till privatkunder, skriver . D\u00e4rf\u00f6r har supporten blivit lidande, enligt vd:n Tomas Franz\u00e9n, som nu lovar att investera 200 miljoner kronor i b\u00e4ttre kundservice.<\/p>\n

– Vi har vuxit mycket snabbt och lider av en del v\u00e4xtv\u00e4rk. St\u00f6d- och it-system har inte riktigt h\u00e4ngt med och de som m\u00e4rker det \u00e4r framf\u00f6r allt v\u00e5ra kunder. Ibland har det varit struligt i v\u00e5ra leveranser till kunder och ibland har vi haft d\u00e5liga svarstider, s\u00e4ger Tomas Franz\u00e9n, vd p\u00e5 Com Hem sedan i maj.<\/p>\n

– Hittills har vi lappat och lagat de h\u00e4r systemen, nu ska vi bygga upp helt nya st\u00f6dsystemsstrukturer som passar den verklighet vi lever i. Vi ska investera 150-200 miljoner kronor n\u00e4sta \u00e5r f\u00f6r att f\u00e5 adekvata verktyg till v\u00e5ra kommunikat\u00f6rer, s\u00e5 att de kan ge b\u00e4ttre kundservice, s\u00e4ger han till CS.<\/p>\n

Vi v\u00e4ntar ivrigt p\u00e5 besked fr\u00e5n \u00f6vriga akt\u00f6rer.<\/p>\n

Andra bloggar om: Teleoperat\u00f6rer<\/a>, Internetoperat\u00f6rer<\/a>, Kundtj\u00e4nst<\/a>, Kundservice<\/a>, Service<\/a>, Com Hem<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Nyligen bloggade jag om de m\u00e5nga klagom\u00e5len p\u00e5 f\u00f6retagens kundtj\u00e4nst i allm\u00e4nhet och Com Hems kundtj\u00e4nst i synnerhet. Nu l\u00e4ser jag i Computer Sweden att Com Hem lovar bot och b\u00e4ttring. Kundsystemen har inte hunnit med n\u00e4r Com Hem g\u00e5tt fr\u00e5n att s\u00e4lja till fastighets\u00e4gare till att \u00e4ven s\u00e4lja till privatkunder, skriver . D\u00e4rf\u00f6r har […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1649"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1649"}],"version-history":[{"count":5,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1649\/revisions"}],"predecessor-version":[{"id":4734,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/1649\/revisions\/4734"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1649"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1649"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}