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{"id":2353,"date":"2009-01-08T11:14:02","date_gmt":"2009-01-08T10:14:02","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=2353"},"modified":"2009-01-08T11:14:02","modified_gmt":"2009-01-08T10:14:02","slug":"lidls-bedragliga-forpackning","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=2353","title":{"rendered":"Lidls bedr\u00e4gliga f\u00f6rpackning"},"content":{"rendered":"<p><a href=\"http:\/\/konsumenter.se\/bloggpalm-box.jpg\"><img loading=\"lazy\" src=\"http:\/\/konsumenter.se\/blogg\/wp-content\/bilder\/palm-box.jpg\" alt=\"\" title=\"palm-box\" width=\"418\" height=\"314\" class=\"alignnone size-full wp-image-2354\" \/><\/a> Bloggen fick e-brev fr\u00e5n journalistkompisen Lars. Han hade varit p\u00e5 Lidl och k\u00f6pt en f\u00f6rpackning \u201dSaigon Style Palm Box\u201d av fabrikatet \u201dVitasia\u201d, och blivit besviken.<\/p>\n<p>Han hade f\u00f6ljande synpunkter:<\/p>\n<ul>\n<li>Inneh\u00e5llet fyllde bara upp drygt h\u00e4lften av kartongen. Resten var tomrum &#8211; luft.<\/li>\n<li>En bild p\u00e5 kartongen visar sex boxar. F\u00f6rpackningen inneh\u00e5ller fyra.<\/li>\n<li>Bilden visar p\u00e5 en r\u00e4kstj\u00e4rt som \u00e4r n\u00e4sta st\u00f6rre \u00e4n sj\u00e4lva boxen. Enligt ingrediensdeklarationen ska det vara en tigerr\u00e4ka. I sj\u00e4lva verket var de fyra r\u00e4kstj\u00e4rtarna i f\u00f6rpackningen, inte st\u00f6rre \u00e4n dem som det g\u00e5r 80-90 av p\u00e5 ett kilo. <\/li>\n<li>Enligt inneh\u00e5llsdeklarationen ska tigerr\u00e4kor utg\u00f6ra 25 procent av inneh\u00e5llet. Som framg\u00e5r av punkten ovan \u00e4r det ocks\u00e5 en rent bedr\u00e4glig information. Utg\u00e5r man fr\u00e5n f\u00f6rpackningens storlek utg\u00f6r de fyra r\u00e4korna en promilledel av inneh\u00e5llet. Av det \u00e4tbara i vart fall betydligt under 10 procent.<\/li>\n<\/ul>\n<p>Han skrev till kundtj\u00e4nsten p\u00e5 Lidl och framf\u00f6rde sina synpunkter. H\u00e4r \u00e4r deras svar:<\/p>\n<blockquote><p>Hej Lars.Tack f\u00f6r ditt mail. F\u00f6rst och fr\u00e4mst vill vi be om urs\u00e4kt \u00f6ver det intr\u00e4ffade. Vi kommer att diskutera \u00e4rendet med v\u00e5r leverant\u00f6r f\u00f6r att se till att denna kommer att g\u00f6ra \u00e4nnu grundligare kvalitetskontroller i framtiden. F\u00f6r att garantera kvalit\u00e9n p\u00e5 v\u00e5ra produkter blir de regelbundet kontrollerade av ett oberoende laboratorium. Vi vill uppm\u00e4rksamma dig p\u00e5 v\u00e5r utm\u00e4rkta kvalitetsgaranti, om v\u00e5r vara inte motsvarade dina krav tar du med varan och kvittot till butiken, s\u00e5 f\u00e5r du pengarna tillbaka. Med V\u00e4nlig H\u00e4lsningLidls Kundtj\u00e4nst<\/p><\/blockquote>\n<p>Jag f\u00f6rst\u00e5r att Lars blev besviken, hans synpunkter talar f\u00f6r sig sj\u00e4lva. Men jag undrar hur Lidl ser p\u00e5 sin kundservice, n\u00e4r deras enda anstr\u00e4ngning \u00e4r att skicka ut ett opersonligt standardsvar, och h\u00e4nvisa till sin \u201dutm\u00e4rkta kvalitetsgaranti\u201d. \u00c4r du missn\u00f6jd kan du nog f\u00e5 pengarna tillbaka i de flesta aff\u00e4rer. Sk\u00e4rpning Lidl!<\/p>\n<p>N\u00e4r det g\u00e4ller bedr\u00e4gliga f\u00f6rpackningar har Konsumentverket reagerat flera g\u00e5nger, h\u00e4r \u00e4r <a href=\"http:\/\/konsumenter.se\/blogg\/?p=61\">ett exempel<\/a>.<\/p>\n<p>Andra bloggar om: <a href=\"http:\/\/bloggar.se\/om\/Lidl\" rel=\"tag\">Lidl<\/a>, <a href=\"http:\/\/bloggar.se\/om\/F%F6rpackning\" rel=\"tag\">F\u00f6rpackning<\/a>, <a href=\"http:\/\/bloggar.se\/om\/Kundtj%E4nst\" rel=\"tag\">Kundtj\u00e4nst<\/a>, <a href=\"http:\/\/bloggar.se\/om\/Reklamation\" rel=\"tag\">Reklamation<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bloggen fick e-brev fr\u00e5n journalistkompisen Lars. Han hade varit p\u00e5 Lidl och k\u00f6pt en f\u00f6rpackning \u201dSaigon Style Palm Box\u201d av fabrikatet \u201dVitasia\u201d, och blivit besviken. Han hade f\u00f6ljande synpunkter: Inneh\u00e5llet fyllde bara upp drygt h\u00e4lften av kartongen. Resten var tomrum &#8211; luft. En bild p\u00e5 kartongen visar sex boxar. F\u00f6rpackningen inneh\u00e5ller fyra. Bilden visar p\u00e5 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[18,12],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2353"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2353"}],"version-history":[{"count":5,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2353\/revisions"}],"predecessor-version":[{"id":2359,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2353\/revisions\/2359"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2353"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}