Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":2545,"date":"2009-01-22T09:16:25","date_gmt":"2009-01-22T08:16:25","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=2545"},"modified":"2009-01-22T09:16:25","modified_gmt":"2009-01-22T08:16:25","slug":"bast-och-samst-pa-service","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=2545","title":{"rendered":"B\u00e4st och s\u00e4mst p\u00e5 service"},"content":{"rendered":"

Till dem som ger l\u00e4gst service till kunderna h\u00f6r Ikea, Netto och Lidl. Det visar en f\u00e4rsk unders\u00f6kning av serviceniv\u00e5n hos stora aff\u00e4rskedjor i l\u00e5gkonjunkturens Sverige som tidningen Market l\u00e5tit g\u00f6ra. Unders\u00f6kningen refereras i GP<\/a> och i Metro<\/a>.<\/p>\n

Personal som jobbar som s\u00e4ljare i detaljhandeln \u00e4r d\u00e5liga p\u00e5 att s\u00e4ga hej till kunderna n\u00e4r de kommer in i butiken. Inte heller \u00e4r personalen bra p\u00e5 att s\u00f6ka kontakt. Men n\u00e4r de sj\u00e4lva blir upps\u00f6kta av kunderna \u00e4r de trevliga, skriver GP.<\/p>\n

Optiker- och hemelektronikbranschen fick f\u00f6rh\u00e5llandevis h\u00f6ga betyg i unders\u00f6kningen medan kl\u00e4dbranschen med vissa undantag fick l\u00e5ga betyg.<\/p>\n

– I kedjor d\u00e4r personalen har h\u00f6g kunskapsniv\u00e5 och jobbar med komplicerade produkter finns den b\u00e4sta servicen. De med s\u00e4mst betyg har valt ett koncept med ett st\u00f6rre inslag av mekanisk f\u00f6rs\u00e4ljning, vilket ofta leder till s\u00e4mre insikt om servicens betydelse. Dessa kedjor saknar ofta riktlinjer f\u00f6r kundbem\u00f6tande, s\u00e4ger See You:s vd Robert Eriksson till Market enligt GP.<\/p>\n

GP har ocks\u00e5 en sammanst\u00e4llning av resultaten:<\/p>\n

B\u00e4st p\u00e5 kundbem\u00f6tande:
\n(Svaren \u00e4r angivna i procent av max 100 procent.)
\n1. Apoteket 84,2 procent
\n2. Beijer Bygg 80,2 procent
\n3. Synsam 79 procent
\n4. JC 76,8 procent
\n5. Statoil 76,7 procent<\/p>\n

S\u00e4mst p\u00e5 kundbem\u00f6tande:<\/p>\n

1. Netto 20,5 procent
\n2. Coop 24,2 procent
\n3. Lidl 25,3 procent
\n4. Axfood\/Willys 32,3 procent
\n5. Ikea 36,5 procent<\/p>\n

Metro har en mer utf\u00f6rlig sammanst\u00e4llning av resultaten.<\/p>\n

Andra bloggar om: Service<\/a>, Kundbem\u00f6tande<\/a>, Detaljhandel<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Till dem som ger l\u00e4gst service till kunderna h\u00f6r Ikea, Netto och Lidl. Det visar en f\u00e4rsk unders\u00f6kning av serviceniv\u00e5n hos stora aff\u00e4rskedjor i l\u00e5gkonjunkturens Sverige som tidningen Market l\u00e5tit g\u00f6ra. Unders\u00f6kningen refereras i GP och i Metro. Personal som jobbar som s\u00e4ljare i detaljhandeln \u00e4r d\u00e5liga p\u00e5 att s\u00e4ga hej till kunderna n\u00e4r de […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[42,12],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2545"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2545"}],"version-history":[{"count":4,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2545\/revisions"}],"predecessor-version":[{"id":2549,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/2545\/revisions\/2549"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2545"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}