Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":3765,"date":"2009-06-13T10:07:00","date_gmt":"2009-06-13T08:07:00","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=3765"},"modified":"2009-06-13T10:07:00","modified_gmt":"2009-06-13T08:07:00","slug":"operatorernas-kundtjanst-retar-konsumenter","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=3765","title":{"rendered":"Operat\u00f6rernas kundtj\u00e4nst retar konsumenter"},"content":{"rendered":"

$\"\"$ <\/a> Kundtj\u00e4nsten \u00e4r bredbands- och telekundernas stora irritationsk\u00e4lla – och frustrationen v\u00e4xer. Det f\u00f6rsta kvartalet i \u00e5r \u00f6kade anm\u00e4lningarna till Konsumenternas tele- och internetbyr\u00e5 (KTIB) med n\u00e4rmare 40 procent, ber\u00e4ttar<\/a> DN.<\/p>\n

– Det \u00e4r en ganska markant \u00f6kning. Kundtj\u00e4nsten \u00e4r det som sticker ut p\u00e5 senare tid, s\u00e4ger Mattias Grafstr\u00f6m, vd f\u00f6r KTIB, till DN.se.<\/p>\n

KTIB tog emot 2.000 anm\u00e4lningar med olika klagom\u00e5l mot bredbands- och telebolag under det f\u00f6rsta kvartalet i \u00e5r. En tredjedel, 636 anm\u00e4lningar, g\u00e4llde klagom\u00e5l p\u00e5 bolagens kundtj\u00e4nst. Under motsvarande tid f\u00f6rra \u00e5ret var siffran 465 anm\u00e4lningar.<\/p>\n

Kunderna retar bland annat upp sig p\u00e5 att de inte kommer fram till kundtj\u00e4nsten, att de f\u00e5r d\u00e5ligt bem\u00f6tande, att de inte blir vidarekopplade till tekniker och att anst\u00e4llda inte ringer tillbaka trots att det utlovats.<\/p>\n

– Ytterligare ett problem \u00e4r att man inte \u201dloggar\u201d samtalen. N\u00e4r man ringer f\u00f6r andra g\u00e5ngen m\u00e5ste man dra hela \u00e4rendet en g\u00e5ng till, i v\u00e4rsta fall blir det likadant den tredje g\u00e5ngen, s\u00e4ger Mattias Grafstr\u00f6m till DN.<\/p>\n

Jag har tidigare bloggat om<\/a> klagom\u00e5len mot operat\u00f6rernas kundtj\u00e4nst. Det \u00e4r f\u00f6rv\u00e5nande att de \u00e4nnu inte lyckats minska problemen. Sj\u00e4lv tillbringade jag en halvtimme i telefon innan jag lyckades f\u00e5 tala med min operat\u00f6rs support, mitt modem kr\u00e5nglade. Man kan byta operat\u00f6r f\u00f6r mindre, och m\u00e5nga g\u00f6r det<\/a>.<\/p>\n

Andra bloggar om: Teleoperat\u00f6rer<\/a>, Bredbandsoperat\u00f6rer<\/a>, Kundtj\u00e4nst<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"