Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":3952,"date":"2009-07-07T06:45:46","date_gmt":"2009-07-07T04:45:46","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=3952"},"modified":"2009-12-29T07:26:02","modified_gmt":"2009-12-29T06:26:02","slug":"comhems-hojning-falld-i-arn","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=3952","title":{"rendered":"ComHems h\u00f6jning f\u00e4lld i ARN"},"content":{"rendered":"

Tv- och bredbandsj\u00e4tten ComHem f\u00e5r bakl\u00e4xa p\u00e5 sin fakturaavgift. En h\u00f6jning med 40 procent \u00e4r osk\u00e4lig. Nu s\u00e4nks avgiften – men bara f\u00f6r kunden som klagade, ber\u00e4ttar<\/a> GP.<\/p>\n

I h\u00f6stas \u00e4ndrade bolaget avgiften f\u00f6r dem som betalar med pappersfaktura fr\u00e5n 25 kronor till 35 kronor per m\u00e5nad. ComHem ber\u00e4ttar inte hur m\u00e5nga kunder som ber\u00f6rdes men ett rimligt antagande – som bekr\u00e4ftas av bolagets f\u00f6retr\u00e4dare – \u00e4r att det var fler \u00e4n 100 000.<\/p>\n

En av kunderna, en man i Storstockholm, v\u00e4nde sig till Allm\u00e4nna reklamationsn\u00e4mnden, ARN.<\/p>\n

Nu har han f\u00e5tt r\u00e4tt. H\u00f6jningen ryms inte inom vad som p\u00e5 juristspr\u00e5k kallas ”sedvanliga justeringar”, konstaterar n\u00e4mnden.<\/p>\n

– Det \u00e4r f\u00f6r mycket om man inte kan peka p\u00e5 faktiskt \u00f6kade kostnader, s\u00e4ger ARN:s informationschef Torsten Palm.<\/p>\n

N\u00e5gra s\u00e5dana har inte ComHem presenterat. Bolaget talar om ”\u00f6kade administrativa kostnader”, men det duger inte enligt n\u00e4mnden. ComHem uppmanas att n\u00f6ja sig med halva h\u00f6jningen – avgiften b\u00f6r allts\u00e5 s\u00e4nkas till 30 kronor per m\u00e5nad.<\/p>\n

ComHem t\u00e4nker r\u00e4tta sig efter n\u00e4mndens utslag. Men enbart f\u00f6r den person som gjorde anm\u00e4lan, enligt GP.<\/p>\n

Andra bloggar om: ComHem<\/a>, Fakturaavgift<\/a>, ARN<\/a>, Allm\u00e4nna reklamationsn\u00e4mnden<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Tv- och bredbandsj\u00e4tten ComHem f\u00e5r bakl\u00e4xa p\u00e5 sin fakturaavgift. En h\u00f6jning med 40 procent \u00e4r osk\u00e4lig. Nu s\u00e4nks avgiften – men bara f\u00f6r kunden som klagade, ber\u00e4ttar GP. I h\u00f6stas \u00e4ndrade bolaget avgiften f\u00f6r dem som betalar med pappersfaktura fr\u00e5n 25 kronor till 35 kronor per m\u00e5nad. ComHem ber\u00e4ttar inte hur m\u00e5nga kunder som ber\u00f6rdes […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[24],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/3952"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3952"}],"version-history":[{"count":5,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/3952\/revisions"}],"predecessor-version":[{"id":4726,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/3952\/revisions\/4726"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3952"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}