Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":4721,"date":"2009-10-29T08:14:58","date_gmt":"2009-10-29T07:14:58","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=4721"},"modified":"2009-12-29T07:23:43","modified_gmt":"2009-12-29T06:23:43","slug":"com-hem-samst-pa-kundservice-%e2%80%93-igen","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=4721","title":{"rendered":"ComHem s\u00e4mst p\u00e5 kundservice – Igen!"},"content":{"rendered":"

Var fj\u00e4rde kund hos mobiloperat\u00f6rer, n\u00e4tleverant\u00f6rer och digital-tv-bolag har haft anledning att klaga senaste \u00e5ret. Hanteringen av klagom\u00e5len har dessutom varit underm\u00e5lig. Det visar \u00e5rets unders\u00f6kning<\/a>, Telekom 2009, fr\u00e5n Svenskt Kvalitetsindex (SKI). Unders\u00f6kningen refereras<\/a> av SvD:s ekonomisajt E24.<\/p>\n

I \u00e5r har kunderna bed\u00f6mt tillg\u00e4nglighet till operat\u00f6ren och kvalitet p\u00e5 den information som erh\u00e5lls som viktiga faktorer f\u00f6r att vara n\u00f6jd eller inte n\u00f6jd med sin operat\u00f6r, skriver E24. En fj\u00e4rdedel av kunderna har varit i kontakt med sin leverant\u00f6r p\u00e5 grund av fel och st\u00f6rningar p\u00e5 sitt digital-tv-abonnemang (allt fr\u00e5n tekniska problem till fakturafr\u00e5gor).<\/p>\n

H\u00f6gst andel klagom\u00e5l har Telia och Viasat men medan Telia f\u00e5r h\u00f6ga betyg f\u00f6r hur de hanterar kundernas klagom\u00e5l f\u00e5r Viasat l\u00e4gre betyg. S\u00e4mst betyg f\u00f6r sin klagom\u00e5lshantering f\u00e5r ComHem och h\u00f6gst betyg noteras f\u00f6r Boxer.<\/p>\n

Det \u00e4r inte f\u00f6rsta g\u00e5ngen som ComHem f\u00e5r kritik f\u00f6r sin kundservice, de verkar ha \u00f6verl\u00e4gset st\u00f6rst andel missn\u00f6jda kunder. Trots tidigare l\u00f6ften om<\/a> bot och b\u00e4ttring verkar inget ha h\u00e4nt. Tyv\u00e4rr \u00e4r m\u00e5nga fastigheter bundna till ComHem n\u00e4r det g\u00e4ller digital-tv, s\u00e5 kunderna kan inte r\u00f6sta med f\u00f6tterna och byta operat\u00f6r.<\/p>\n

Andra bloggar om: Telekom<\/a>, Telekomoperat\u00f6rer<\/a>, Kundservice<\/a>, Com Hem<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Var fj\u00e4rde kund hos mobiloperat\u00f6rer, n\u00e4tleverant\u00f6rer och digital-tv-bolag har haft anledning att klaga senaste \u00e5ret. Hanteringen av klagom\u00e5len har dessutom varit underm\u00e5lig. Det visar \u00e5rets unders\u00f6kning, Telekom 2009, fr\u00e5n Svenskt Kvalitetsindex (SKI). Unders\u00f6kningen refereras av SvD:s ekonomisajt E24. I \u00e5r har kunderna bed\u00f6mt tillg\u00e4nglighet till operat\u00f6ren och kvalitet p\u00e5 den information som erh\u00e5lls som viktiga […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12,24],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/4721"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4721"}],"version-history":[{"count":6,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/4721\/revisions"}],"predecessor-version":[{"id":5167,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/4721\/revisions\/5167"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4721"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4721"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}