Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":531,"date":"2007-11-05T09:21:10","date_gmt":"2007-11-05T07:21:10","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=531"},"modified":"2007-11-05T09:21:10","modified_gmt":"2007-11-05T07:21:10","slug":"han-fick-ratt-mot-bredbandsbolaget","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=531","title":{"rendered":"Han fick r\u00e4tt mot Bredbandsbolaget"},"content":{"rendered":"

\u201dBredbandsbolagen ljuger om hastigheten\u201d lyder rubriken p\u00e5 en artikel<\/a> i DN. Knappast n\u00e5gon nyhet, det \u00e4r ytterst s\u00e4llan som hastigheten p\u00e5 bredbandet n\u00e5r upp till den h\u00f6gsta hastighet som operat\u00f6rerna marknadsf\u00f6r. Du f\u00e5r ju ocks\u00e5 notera deras reservation, \u201dupp till\u201d.<\/p>\n

Det nya \u00e4r i st\u00e4llet ett, troligen prejudicerande, utslag i Allm\u00e4nna reklamationsn\u00e4mnden (ARN). Bredbandskunden Erik Hellsten hade best\u00e4llt Bredbandsbolagets tj\u00e4nst ”upp till 24 Mbit per sekund”.<\/p>\n

Erik Hellsten testade sitt bredband med tj\u00e4nsten bredbandskollen.se<\/a>.<\/p>\n

– Trots att jag betalade f\u00f6r 24 Mbit per sekund fick jag m\u00e4tresultat p\u00e5 5, s\u00e4ger han.<\/p>\n

Erik Hellsten kontaktade bolaget och de ans\u00e5g att m\u00e4tmetoden inte var riktig och n\u00e4r han m\u00e4tte med bolagets metod toppade han p\u00e5 10 Mbit per sekund.<\/p>\n

– Men de kunde inte leverera i n\u00e4rheten av 24 Mbit, utan h\u00e4nvisade till en klausul i avtalet. Jag tyckte att jag betalade f\u00f6r 24 och de kunde inte leverera den tj\u00e4nsten, s\u00e4ger Erik Hellsten till DN.<\/p>\n

I sin anm\u00e4lan till ARN ville Erik Hellsten att Bredbandsbolaget skulle s\u00e4nka priset till dess att bolaget kunde leverera h\u00f6gre hastighet.<\/p>\n

ARN ans\u00e5g att bolaget l\u00e5g l\u00e5ngt ifr\u00e5n den hastighet man utlovat. Erik Hellsten fick r\u00e4tt och i dag betalar han f\u00f6r 8 Mbit, ber\u00e4ttar tidningen.<\/p>\n

Skillnaden mellan uppgiven och verklig hastighet, eller r\u00e4ttare sagt bandbredd, var allts\u00e5 stor. Det l\u00e4r bli sv\u00e5rt att f\u00e5 igenom reklamationer om skillnaden \u00e4r mycket mindre. Men m\u00e4t och pr\u00f6va!<\/p>\n

Ett tips i sammanhanget kan vara: F\u00e5r du d\u00e5liga resultat, starta om modemet och m\u00e4t igen. Modemet f\u00f6rhandlar n\u00e4mligen om hastigheten med telefonstationens utrustning n\u00e4r det sl\u00e5s p\u00e5. Skulle det vara d\u00e5liga f\u00f6rh\u00e5llanden just d\u00e5 anv\u00e4nder modemet i forts\u00e4ttningen den l\u00e5ga hastigheten. \u00c4nda till dess hastigheten f\u00f6rhandlas p\u00e5 nytt, d\u00e5 det sl\u00e5s p\u00e5 igen.<\/p>\n

Andra bloggar om: Bredband<\/a>, Hastighet<\/a>, Bandbredd<\/a>, Allm\u00e4nna reklamationsn\u00e4mnden<\/a>, ARN<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u201dBredbandsbolagen ljuger om hastigheten\u201d lyder rubriken p\u00e5 en artikel i DN. Knappast n\u00e5gon nyhet, det \u00e4r ytterst s\u00e4llan som hastigheten p\u00e5 bredbandet n\u00e5r upp till den h\u00f6gsta hastighet som operat\u00f6rerna marknadsf\u00f6r. Du f\u00e5r ju ocks\u00e5 notera deras reservation, \u201dupp till\u201d. Det nya \u00e4r i st\u00e4llet ett, troligen prejudicerande, utslag i Allm\u00e4nna reklamationsn\u00e4mnden (ARN). Bredbandskunden Erik […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[36,24],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/531"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=531"}],"version-history":[{"count":0,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/531\/revisions"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=531"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}