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Nyligen slopade SJ sin resegaranti med h\u00e4nvisning till ett extremt v\u00e4derl\u00e4ge. Beslutet kritiserades bland andra av KO<\/a> som h\u00e4vdade att garantin inte kunde slopas.<\/p>\n

Nu backar SJ fr\u00e5n beslutet, ber\u00e4ttar<\/a> Tv4-nyheterna och citeras<\/a> av TT i en artikel<\/a> i m\u00e5nga<\/a> tidningar<\/a>. Alla ska f\u00e5 ers\u00e4ttning, uppger nu SJ, \u00e4ven de som redan sl\u00e4ngt sina biljetter.<\/p>\n

– De ska g\u00e5 in p\u00e5 v\u00e5r hemsida och reklamera det h\u00e4r \u00e4ven om man inte har biljett eller s\u00e5 ska man ringa till v\u00e5r kundtj\u00e4nst s\u00e5 kommer de att hj\u00e4lpa till, s\u00e4ger Dag Rosander, presschef p\u00e5 SJ till Tv4.<\/p>\n

Garantin g\u00e4ller f\u00f6r f\u00f6rseningar \u00f6ver 60 minuter. Resen\u00e4ren f\u00e5r 25 procent av resans kostnad i ers\u00e4ttning. \u00c4r f\u00f6rseningen \u00f6ver 120 minuter ers\u00e4tts 50 procent av resans v\u00e4rde, skriver TT.<\/p>\n

SJ:s styrelse kunde knappast g\u00f6ra n\u00e5got annat. Hela f\u00f6retagets trov\u00e4rdighet var p\u00e5 v\u00e4g att raseras. Vi kan bara hoppas de backar om sitt kr\u00e5ngliga och dyra biljettsystem ocks\u00e5.<\/p>\n

Andra bloggar om: SJ<\/a>, Resegaranti<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"