Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":613,"date":"2007-12-04T16:00:05","date_gmt":"2007-12-04T15:00:05","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=613"},"modified":"2007-12-04T16:00:05","modified_gmt":"2007-12-04T15:00:05","slug":"foretag-moter-missnojda-kunder-pa-natet","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=613","title":{"rendered":"F\u00f6retag m\u00f6ter missn\u00f6jda kunder p\u00e5 n\u00e4tet"},"content":{"rendered":"

Konsumenter som g\u00e5r samman mot f\u00f6retag har blivit vardagsmat p\u00e5 internet. Via bloggar, -Facebook och andra forum m\u00f6ts de – och p\u00e5verkar. Men det f\u00f6retag som uppm\u00e4rksammar trenden har mycket att vinna, ber\u00e4ttar DN i en artikel<\/a>.<\/p>\n

Det b\u00f6rjade p\u00e5 communityn Facebook. En man f\u00f6rbannade sin bredbandsuppkoppling fr\u00e5n Glocalnet som inte fungerade. Han lockade till sig fler personer och fick st\u00f6d i sin kamp.<\/p>\n

\u00c5tta dagar efter att han startat gruppen om Glocalnet h\u00f6rde f\u00f6retaget av sig. De hade sett klagom\u00e5let och bad om urs\u00e4kt, skickade brev och presentcheck p\u00e5 hummer. Pl\u00f6tsligt hade en missn\u00f6jd kund blivit n\u00f6jd.<\/p>\n

Anders Nyman, vd f\u00f6r konsumentsajten Cint, kallar internets m\u00f6jligheter f\u00f6r ett bra p\u00e5tryckningsmedel. Han ser det som ett lika viktigt spelf\u00e4lt att bem\u00f6ta kunden p\u00e5 som i en tidning.<\/p>\n

Det \u00e4r viktigt f\u00f6r f\u00f6retaget att visa att man bryr sig. En missn\u00f6jd kund vill bli tagen p\u00e5 allvar, s\u00e4ger Anders Nyman till DN.<\/p>\n

Visst \u00e4r det s\u00e5. N\u00e4tet, med sina m\u00e5nga r\u00f6ster, ger makt. Det enda alternativet f\u00f6r oss konsumenter \u00e4r inte l\u00e4ngre att r\u00f6sta med f\u00f6tterna. Det \u00e4r nog n\u00e5got som f\u00f6retagen f\u00e5r ta p\u00e5 allvar fram\u00f6ver.<\/p>\n

Men se upp, positiva omd\u00f6men om ett f\u00f6retag, eller en vara, kan vara placerade. Speciellt i bloggosf\u00e4ren, jag \u00e5terkommer om detta.<\/p>\n

Andra bloggar om: Internet<\/a>, Facebook<\/a>, F\u00f6retag<\/a>, Omd\u00f6men<\/a>, Klagom\u00e5l<\/a>, Bloggosf\u00e4ren<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Konsumenter som g\u00e5r samman mot f\u00f6retag har blivit vardagsmat p\u00e5 internet. Via bloggar, -Facebook och andra forum m\u00f6ts de – och p\u00e5verkar. Men det f\u00f6retag som uppm\u00e4rksammar trenden har mycket att vinna, ber\u00e4ttar DN i en artikel. Det b\u00f6rjade p\u00e5 communityn Facebook. En man f\u00f6rbannade sin bredbandsuppkoppling fr\u00e5n Glocalnet som inte fungerade. Han lockade till […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,7],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/613"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=613"}],"version-history":[{"count":0,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/613\/revisions"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=613"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=613"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}