Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":685,"date":"2007-12-26T17:42:46","date_gmt":"2007-12-26T16:42:46","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=685"},"modified":"2007-12-26T17:42:46","modified_gmt":"2007-12-26T16:42:46","slug":"resebranschens-kundtjanster-under-isen","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=685","title":{"rendered":"Resebranschens kundtj\u00e4nster under isen"},"content":{"rendered":"

Resef\u00f6retag i Sverige \u00e4r d\u00e5liga p\u00e5 att svara i telefon n\u00e4r kunden ringer, enligt en f\u00e4rsk unders\u00f6kning som refereras i <\/a> SvD. I Storbritannien har nyligen gjorts en annan unders\u00f6kning d\u00e4r branschens online-kundtj\u00e4nster f\u00e5r underk\u00e4nt. \u201dVi k\u00e4nner inte igen oss\u201d, s\u00e4ger Peter Hellstr\u00f6m p\u00e5 Fritidsresor till SvD.se.<\/p>\n

Bakom den svenska unders\u00f6kningen st\u00e5r callcenterf\u00f6retaget Teleperformance. F\u00f6rra \u00e5ret toppade branschen unders\u00f6kningen, men i \u00e5r f\u00f6ll de till en bottenplats bland de sju branscher som unders\u00f6ktes. 30 samtal ringdes till varje f\u00f6retag och efter det bed\u00f6mdes samtalet utifr\u00e5n tio kriterier.<\/p>\n

Fick uppringaren v\u00e4nta l\u00e4ngre \u00e4n fem minuter p\u00e5 svar blev det noll po\u00e4ng p\u00e5 samtliga kriterier. Totalt f\u00f6rblev vart femte samtal till ett resef\u00f6retag obesvarat efter fem minuter.<\/p>\n

– Resebranschen har ju flyttat en stor andel av sina bokningar till internet, s\u00e4ger Christine Granstr\u00f6m, f\u00f6rs\u00e4ljningschef p\u00e5 Teleperformance, till SvD.<\/p>\n

Andra bloggar om: Resor<\/a>, Kundtj\u00e4nst<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Resef\u00f6retag i Sverige \u00e4r d\u00e5liga p\u00e5 att svara i telefon n\u00e4r kunden ringer, enligt en f\u00e4rsk unders\u00f6kning som refereras i SvD. I Storbritannien har nyligen gjorts en annan unders\u00f6kning d\u00e4r branschens online-kundtj\u00e4nster f\u00e5r underk\u00e4nt. \u201dVi k\u00e4nner inte igen oss\u201d, s\u00e4ger Peter Hellstr\u00f6m p\u00e5 Fritidsresor till SvD.se. Bakom den svenska unders\u00f6kningen st\u00e5r callcenterf\u00f6retaget Teleperformance. F\u00f6rra \u00e5ret […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[37,12],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/685"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=685"}],"version-history":[{"count":0,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/685\/revisions"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=685"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}