Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":704,"date":"2008-01-04T05:54:15","date_gmt":"2008-01-04T04:54:15","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=704"},"modified":"2008-01-04T05:54:15","modified_gmt":"2008-01-04T04:54:15","slug":"lang-vantan-pa-kundservice","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=704","title":{"rendered":"L\u00e5ng v\u00e4ntan p\u00e5 kundservice"},"content":{"rendered":"

telefonvantan<\/a>Har du irriterat dig p\u00e5 l\u00e5ng v\u00e4ntan n\u00e4r du ringer till kundservice? L\u00e4ngst f\u00e5r du v\u00e4nta hos telekombolagen, visar en unders\u00f6kning fr\u00e5n SAP, som arbetar med aff\u00e4rssystem. Unders\u00f6kningen refereras av<\/a> DN.<\/p>\n

Av de drygt 1.000 tillfr\u00e5gade svenskarna tycker 88 procent att det \u00e4r irriterande eller mycket irriterande att f\u00e5 v\u00e4nta l\u00e4nge i telefon. Uth\u00e5lligheten \u00e4r begr\u00e4nsad. I enk\u00e4ten s\u00e4ger 52 procent att det \u00e4r rimligt att v\u00e4nta h\u00f6gst tre minuter. Ytterligare 47 procent kan t\u00e4nka sig att v\u00e4nta i tio minuter. Bara en enda procent klarar mer \u00e4n trettio minuter utan att bli irriterad.<\/p>\n

N\u00e4stan h\u00e4lften av de tillfr\u00e5gade har erfarenheter av att v\u00e4nta mer \u00e4n en halvtimma i telefon n\u00e4r man kommer till kundservice. Bara 6 procent har inte lagt p\u00e5 luren och gett upp n\u00e5gon g\u00e5ng under det senaste \u00e5ret.<\/p>\n

De flesta upplever ocks\u00e5 att v\u00e4ntetiderna blivit l\u00e4ngre.
\nMen det finns \u00e4ven andra irritationsmoment f\u00f6r den som vill ha kontakt med ett f\u00f6retag eller en myndighet.<\/p>\n

Ungef\u00e4r 75 procent tycker att det \u00e4r irriterande att navigera sig fram med hj\u00e4lp av knapparna p\u00e5 telefonen – v\u00e4rre \u00e4n att bli vidarekopplad och f\u00e5 ber\u00e4tta sitt \u00e4rende igen.<\/p>\n

Andra bloggar om: Kundservice<\/a>, Kundtj\u00e4nst<\/a>, Telefon<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Har du irriterat dig p\u00e5 l\u00e5ng v\u00e4ntan n\u00e4r du ringer till kundservice? L\u00e4ngst f\u00e5r du v\u00e4nta hos telekombolagen, visar en unders\u00f6kning fr\u00e5n SAP, som arbetar med aff\u00e4rssystem. Unders\u00f6kningen refereras av DN. Av de drygt 1.000 tillfr\u00e5gade svenskarna tycker 88 procent att det \u00e4r irriterande eller mycket irriterande att f\u00e5 v\u00e4nta l\u00e4nge i telefon. Uth\u00e5lligheten \u00e4r […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[],"_links":{"self":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/704"}],"collection":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=704"}],"version-history":[{"count":0,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=\/wp\/v2\/posts\/704\/revisions"}],"wp:attachment":[{"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=704"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/konsumenter.se\/blogg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}