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Svenskt Kvalitetsindex (SKI)har unders\u00f6kt<\/a> (pdf) kundn\u00f6jdheten f\u00f6r telekommarknaden. Unders\u00f6kningen omfattar tj\u00e4nster som bredband, mobiltelefoni, fast telefon, digital-tv och mobila bredband. SvD har en artikel<\/a> om undewrs\u00f6kningen och TT<\/a> refererar<\/a> i flera tidningar.<\/p>\n

Den nya unders\u00f6kningen visar p\u00e5 ett \u00f6kande missn\u00f6je med mobilt bredband. N\u00e4stan var fj\u00e4rde som anv\u00e4nder mobilt bredband har klagat till leverant\u00f6ren.<\/p>\n

Dessutom \u00e4r f\u00f6retagen d\u00e5liga p\u00e5 att hantera klagom\u00e5l visar unders\u00f6kningen. Genomsnittligt f\u00e5r de olika leverant\u00f6rerna klart medelm\u00e5ttiga betyg p\u00e5 fr\u00e5gan hur de hanterat klagom\u00e5len, enligt SvD.<\/p>\n

\u201dF\u00f6rv\u00e5nansv\u00e4rt m\u00e5nga anser att klagom\u00e5let inte har blivit l\u00f6st eller avklarat\u201d, skriver Svenskt Kvalitetsindex. Deras slutsats \u00e4r klar: \u201dResultaten \u00e4r ett kraftigt underbetyg och h\u00e4r har m\u00e5nga operat\u00f6rer ett tydligt f\u00f6rb\u00e4ttringsomr\u00e5de.\u201d<\/p>\n

Inget nytt allts\u00e5. Operat\u00f6rerna \u00e4r fortfarande usla p\u00e5 att ta hand om kunderna, n\u00e5got som borde vara en konkurrensf\u00f6rdel.<\/p>\n

Andra bloggar om: Telekommarknad<\/a>, Bredband<\/a>, Mobiltelefoni<\/a>, Fast telefoni<\/a>, Digital-tv<\/a>, Mobila bredband<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"