Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":11894,"date":"2013-12-22T09:06:17","date_gmt":"2013-12-22T08:06:17","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=11894"},"modified":"2013-12-22T09:06:17","modified_gmt":"2013-12-22T08:06:17","slug":"dagligvaruhandeln-har-lojala-kunder","status":"publish","type":"post","link":"http:\/\/konsumenter.se\/blogg\/?p=11894","title":{"rendered":"Dagligvaruhandeln har lojala kunder"},"content":{"rendered":"

Det \u00e4r sm\u00e5 skillnader i kundn\u00f6jdhet mellan de olika dagligvarukedjorna i \u00e5rets m\u00e4tning<\/a> fr\u00e5n Svenskt kvalitetsindex, SKI. Skillnader visar sig dock n\u00e4r det g\u00e4ller upplevd varukvalitet, med City Gross i topp medan Lidl f\u00e5r betydligt l\u00e4gre betyg.<\/p>\n

\u00c5rets kl\u00e4ttrare \u00e4r Lidl d\u00e4r kunderna upplever en f\u00f6rb\u00e4ttrad servicekvalitet.<\/p>\n

Det \u00e4r skillnad mellan stora och sm\u00e5 butiker. Coop forum f\u00e5r h\u00f6gre betyg \u00e4n Coop Konsum och detsamma g\u00e4ller f\u00f6r Ica Maxi j\u00e4mf\u00f6rt med Ica Supermarket.<\/p>\n

H\u00f6g lojalitet Det \u00e4r intressant att lojaliteten till sin dagligvarubutik \u00e4r h\u00f6g. \u00c4ven Lidl f\u00e5r relativt h\u00f6ga betyg p\u00e5 just lojalitet. Det \u00e4r ett tecken p\u00e5 att kunderna i stor utstr\u00e4ckning g\u00f6r v\u00e4ldigt medvetna val, skriver SKI.<\/p>\n

Jag vet inte om jag kan h\u00e5lla med om det sista. Alla butiker \u00e4r inte bra p\u00e5 allt. Sj\u00e4lv handlar jag ost i en butik som \u00e4r duktig p\u00e5 det, och ofta h\u00e5ller bra priser. Jag g\u00e5r till en annan butik n\u00e4r jag ska handla k\u00f6tt, d\u00e4r vet jag att jag kan f\u00e5 tag p\u00e5 andra k\u00f6ttbitar \u00e4n de vanligaste och kan best\u00e4lla mer udda detaljer. Medvetna kunder, tycker jag, skulle i st\u00f6rre utstr\u00e4ckning vara otrogna.<\/p>\n

SKI-unders\u00f6kningen uppm\u00e4rksammas<\/a> \u00e4ven av TT<\/a>.<\/p>\n

Andra bloggar om: Dagligvaruhandel<\/a>, Livsmedelshandel<\/a>, Handel<\/a>, SKI<\/a>, Svenskt kvalitetsindex<\/a>, Kundn\u00f6jdhet<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"