Warning: Constant ABSPATH already defined in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php on line 22 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 Warning: Cannot modify header information - headers already sent by (output started at /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-config.php:22) in /customers/8/4/0/konsumenter.se/httpd.www/blogg/wp-includes/rest-api/class-wp-rest-server.php on line 1648 {"id":7755,"date":"2010-10-25T12:42:17","date_gmt":"2010-10-25T10:42:17","guid":{"rendered":"http:\/\/konsumenter.se\/blogg\/?p=7755"},"modified":"2010-10-25T12:42:17","modified_gmt":"2010-10-25T10:42:17","slug":"operatorerna-usla-pa-kundkontakt","status":"publish","type":"post","link":"https:\/\/konsumenter.se\/blogg\/?p=7755","title":{"rendered":"Operat\u00f6rerna usla p\u00e5 kundkontakt"},"content":{"rendered":"

Svenskt Kvalitetsindex (SKI)har unders\u00f6kt<\/a> (pdf) kundn\u00f6jdheten f\u00f6r telekommarknaden. Unders\u00f6kningen omfattar tj\u00e4nster som bredband, mobiltelefoni, fast telefon, digital-tv och mobila bredband. SvD har en artikel<\/a> om undewrs\u00f6kningen och TT<\/a> refererar<\/a> i flera tidningar.<\/p>\n

Den nya unders\u00f6kningen visar p\u00e5 ett \u00f6kande missn\u00f6je med mobilt bredband. N\u00e4stan var fj\u00e4rde som anv\u00e4nder mobilt bredband har klagat till leverant\u00f6ren.<\/p>\n

Dessutom \u00e4r f\u00f6retagen d\u00e5liga p\u00e5 att hantera klagom\u00e5l visar unders\u00f6kningen. Genomsnittligt f\u00e5r de olika leverant\u00f6rerna klart medelm\u00e5ttiga betyg p\u00e5 fr\u00e5gan hur de hanterat klagom\u00e5len, enligt SvD.<\/p>\n

\u201dF\u00f6rv\u00e5nansv\u00e4rt m\u00e5nga anser att klagom\u00e5let inte har blivit l\u00f6st eller avklarat\u201d, skriver Svenskt Kvalitetsindex. Deras slutsats \u00e4r klar: \u201dResultaten \u00e4r ett kraftigt underbetyg och h\u00e4r har m\u00e5nga operat\u00f6rer ett tydligt f\u00f6rb\u00e4ttringsomr\u00e5de.\u201d<\/p>\n

Inget nytt allts\u00e5. Operat\u00f6rerna \u00e4r fortfarande usla p\u00e5 att ta hand om kunderna, n\u00e5got som borde vara en konkurrensf\u00f6rdel.<\/p>\n

Andra bloggar om: Telekommarknad<\/a>, Bredband<\/a>, Mobiltelefoni<\/a>, Fast telefoni<\/a>, Digital-tv<\/a>, Mobila bredband<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"